Privacy Policy

1. Introduction

TurboTalkers ("we", "our", "us") operates the website turbotalkers.com and the TurboTalkers mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

2. Information We Collect

We collect the following information when you create an account or use our services:

• Account information: name, surname, email address, phone number, and profile photo.
• Lesson data: booking history, lesson schedules, teacher preferences, and chat messages.
• Payment information: payment transactions are processed securely by Iyzico. We do not store your credit card numbers or banking details on our servers.
• Usage data: we use Firebase Analytics to collect anonymized usage statistics such as page views and feature interactions to improve our service.

3. How We Use Your Information

• To create and manage your account.
• To connect students with teachers and facilitate lesson bookings.
• To process payments through our payment provider (Iyzico).
• To send transactional emails (booking confirmations, reminders, receipts).
• To improve our platform based on anonymized usage analytics.
• To respond to support requests.

4. Data Storage and Security

Your data is stored on Google Firebase servers located in the EU (europe-west3, Frankfurt). We use Firebase Authentication for secure login and Firestore security rules to ensure users can only access their own data. All data is transmitted over HTTPS.

5. Payment Security

All payment processing is handled by Iyzico, a PCI DSS compliant payment provider. We use Iyzico's Checkout Form integration, which means your card details are entered directly on Iyzico's secure interface. We never receive, process, or store your full card information.

6. Third-Party Services

We use the following third-party services:

• Firebase (Google) — authentication, database, file storage, analytics, and hosting.
• Iyzico — payment processing.
• Resend — transactional email delivery.

Each of these providers has their own privacy policy governing their handling of your data.

7. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is only shared with the third-party services listed above, solely for the purpose of providing our platform's functionality.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Unsubscribe from non-essential emails at any time.

To exercise any of these rights, contact us at info@turbotalkers.com.

9. Cookies

Our web application uses essential cookies and local storage for authentication and session management. We do not use advertising or tracking cookies.

10. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@turbotalkers.com
• Phone: +90 553 275 2327
• Address: Adatepe Mah. Doguş Cad. 207Z, Iç Kapı No 1, Buca/Izmir, Turkey

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